Water Distribution is responsible for providing high quality, potable water to more than 31,000 customers. The Village receives Lake Michigan water as part of its membership in the Central Lake County Joint Action Water Agency (CLCJAWA) at four different stations located throughout the Village.
This division is also responsible for maintaining the following:
117 miles of water main
7 elevated and ground reservoirs
Water valve exercising and repair
Water sampling and testing
Meter installation and replacement
Pressure Reducing Valve inspections
The average daily use of the community is roughly 2.6 million gallons of water per day. The Village maintains a high level of storage within its seven reservoirs, with a capacity of 6.5 million gallons. This exceeds the industry standard of two days of storage within the system.
Water Main Breaks
Due to the freeze-thaw cycles, old age, and other factors, water main can suffer a breaks in the pipe network. If you believe a main break is in your vicinity, please contact the Water office during regular business hours at 847-949-3273. If you call weekdays during non-business hours, weekends, or holidays, please contact the Police non-emergency number at (847) 968-4600.
The Water Distribution Division coordinates water billing issues and account transfers with the Finance Department. To schedule a turn-on or shut-off, water account or billing questions, please contact the Finance Department at (847) 949-3245.
In 2000, the Village installed meters that are capable of being read through radio transmission rather than manually. Water Distribution staff also provides free consultation about leakage within your home or service line. If you notice a leak, have a problem with your meter, or have a question about your water, please feel free to complete an online Request for Service or contact the Water Distribution Division at (847) 949-3273.
In a community effort to conserve water, the Village implements a lawn sprinkling restriction from May-September. Watering is permitted between 5-10 a.m. or 6-11 p.m. East of Route 45 on even calendar days and west of Route 45 on odd calendar days. Outdoor water use is allowed through a hose with a shut-off nozzle throughout the restriction season. Newly planted landscaping may be watered at any time on the day of installation. Thereafter, newly planted landscaping may be watered on any day, but only during the permitted hours for up to three weeks from date of planting.