Customer Service

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The Village’s Customer Service Division operates as a part of the Village’s Administration Department. The supervisor and staff assist residents and businesses with a variety of questions and concerns. The focus is to provide efficient, accurate, and friendly service to all customers.

The Customer Service Office, managed by the Customer Service Supervisor, serves as the information center or front door of the Village of Mundelein, providing a wide variety of services for residents and businesses. Also, Customer Service staff, under the supervision of the Assistant Village Administrator/Deputy Clerk, provide staff support to the Village Clerk's Office.

These services include applications, registration, and fee payments for:

  • New Business Occupancy Certificates, Registration and Licensing
  • Business Registration and Licensing Renewals
  • Liquor, Tobacco, Video Gaming and other required Specialty Business Licenses
  • Building Permits and Scheduling Inspections
  • Contractor Registration
  • Landlord Registration
  • Taxi Registration
  • Handicap Placards
  • Metra Parking Permits
  • Block Party Applications
  • Refuse and Yard Waste stickers
  • Senior Citizen Water Bill Discount Applications
  • Special Events Registration
  • Solicitor Registration
  • Water/Sewer Bill Payments

The following are also processed through the Village’s Customer Service counter:

  • Freedom of Information (FOIA) Requests
  • Notary Services
  • Voter Registration

Office hours are from 8 a.m. – 5 p.m. Monday through Friday. Phone: 847-949-3283